Clients of grooming businesses using Fluffboard provide consent through one of two explicit opt-in methods. No messages are sent to any client who has not opted in through one of these methods.
A client opts in by texting the grooming business's dedicated Fluffboard phone number directly. By choosing to initiate the text conversation, the client provides active consent to receive replies from that business. This is the primary opt-in method.
The very first automated reply sent to any new contact always includes the following disclosure:
When a client books an appointment by phone or in person, the groomer verbally informs the client that Fluffboard will send automated appointment-related text messages — including reminders, confirmations, and follow-ups — to the phone number provided. The client verbally agrees before their number is added to the system.
No phone number is entered into Fluffboard without the client's explicit verbal agreement. Grooming businesses are contractually required to obtain this consent as a condition of using the platform.
Clients who have opted in may receive the following types of messages from the grooming business:
Message frequency varies based on appointment activity. Most clients receive between 1 and 4 messages per month. Clients who actively text the business may receive more frequent replies as part of normal conversation.
Standard message and data rates may apply depending on the client's mobile carrier and plan. Fluffboard does not charge clients for messages.
The following keywords are supported on all Fluffboard-powered numbers:
| Keyword | Action | Response sent to client |
|---|---|---|
| STOP | Opt out — no further messages will be sent | "You have been unsubscribed and will receive no further messages from this number. Reply START to resubscribe." |
| CANCEL, QUIT, UNSUBSCRIBE, END | Same as STOP | Same opt-out confirmation |
| START | Re-subscribe after opting out | "You have been re-subscribed to messages from this grooming business. Reply STOP at any time to opt out again." |
| HELP | Get support information | "For help, contact your grooming business directly or email cameron.intucid@gmail.com. Reply STOP to opt out." |
Opt-out requests are honored immediately. Once a client replies STOP, no further messages are sent from that number to that client unless they re-subscribe by replying START.
Grooming businesses using Fluffboard are responsible for:
Client phone numbers collected through Fluffboard are used solely to send the messages described above on behalf of the grooming business the client has an existing relationship with. Phone numbers are never sold, rented, or shared with third parties for marketing purposes. See our full Privacy Policy for details on how data is handled.
Fluffboard is a product of Intucid. This SMS consent policy applies to all grooming businesses using the Fluffboard platform to send messages to their clients.
Website: fluffboard.com
Privacy policy: fluffboard.com/privacy.html
Terms of service: fluffboard.com/terms.html
For questions about this SMS consent policy or to report a compliance concern: